There may be several reasons for receiving a reminder despite having submitted a payment:
The payment submitted is lower than the minimum amount due:
After having received a monthly invoice, you are requested to pay at least the minimum amount due, which is printed on the bottom of the invoice.
The payment has failed:
Please verify with your bank if the payment has been credited back to your bank account.
The payment has been submitted to the shop instead of Powerpay:
Please provide the shop with the respective payment details and have the shop submit a cancellation message to Powerpay. Please also inform Powerpay accordingly.
You accidentally entered incorrect payment instructions when entering your payment order:
Please doublecheck if the entered payment instructions were entered correctly and amend them accordingly.
If none of these reasons apply, please provide us with the respective payment details. We will investigate the matter on your behalf.