If your case has already been handed over to a debt collection agency, Powerpay is no longer your point of contact for outstanding amounts or payment clarifications. Please contact the responsible debt collection agency Infoscore directly.
There you will receive information on:
- the current status of your claim
- possible payment arrangements
- outstanding fees or interest
Please understand that Powerpay cannot provide any further information or make any adjustments once a case has been handed over to the debt collection agency. In addition, any direct payments made to Powerpay will be forwarded to the debt collection agency.