Complete return of the order
As soon as the entire order is returned to the merchant and cancelled by them, we automatically receive a cancellation notice.
If this occurs after the invoice has been sent, you may still receive an invoice. In that case, the invoice will be automatically cancelled in the following month – no payment is required.
Partial return of items
If you return only part of your order, we will receive a correction notice from the merchant.
Please note that in such cases, the remaining invoice amount must still be paid.
If you are paying in instalments, the indicated minimum amount must still be paid, even if items have been returned. The invoice will be automatically adjusted in the next billing cycle.
Note regarding return inquiries
If you have any questions regarding the status of your return, please contact the merchant directly from whom you made your purchase. Powerpay is solely responsible for invoicing and does not have access to return processing or delivery information.