Please contact the retailer you placed your order with directly. We at Powerpay are solely responsible for invoice processing and do not have access to information about delivery status, product availability, returns or warranty claims.
I have questions about the delivery or collection of my order, who should I contact?
For questions about delivery times, shipping conditions, or the collection of your order, please contact the respective merchant directly. Powerpay has no influence over the delivery or collection and cannot provide any binding information on these matters.
I am not satisfied with the product or it is defective, what can I do?
In this case, please contact the retailer from whom you purchased the product directly. Powerpay cannot process any complaints or exchange requests.