Depending on the merchant, you will receive a single invoice by email after your order has been shipped. This invoice is issued for the entire order, not for individual products. You have the option to pay in instalments, provided you pay at least the minimum amount due.
In the middle of the following month, a monthly invoice is also issued, summarising all outstanding amounts. This invoice will be sent to you by post along with a payment slip. An administrative fee of CHF 2.90 applies to the monthly invoice. Here too, you can choose to pay the total amount in instalments.
I received my first invoice by e-mail, will I receive all future invoices this way as well?
In this case, the following invoice will again be sent by postal mail. However, you can change the invoice delivery method to e-mail at any time via our self-service platform. Please note that this setting does not affect the sending of reminders – reminders are always sent by postal mail.
What do the invoices look like?
The individual invoice and the monthly invoice are explained in detail on our homepage.
I do not agree with the invoice I have received. What can I do?
You can dispute your invoice. You can find the contact details in this article.
The amount stated on the invoice is incorrect. What should I do?
It may be that your payment was made at the same time as the invoice was sent. In such cases, the invoice amount may already have been paid in part or in full, but is not yet correctly displayed.
To check this, we recommend that you log in to our self-service platform. There you can see the current status of your payments and the outstanding balance in real time. If the difference still exists or if you have any questions, our customer service team will be happy to help. You can find the contact details in this article.