If you have received a reminder even though you have already paid, there may be several reasons for this:
The minimum amount has not been reached
For monthly bills, at least the minimum amount shown on the bill must be paid. Partial payments below this limit are considered insufficient.
The payment has failed
Please check whether the transferred amount has been refunded to your account (e.g. due to incorrect details). The payment was made to the merchant instead of Powerpay In this case, please send the merchant a payment confirmation and ask them to cancel the purchase. Please also inform Powerpay about the incident.
Incorrect payment details
Check that all payment information has been entered correctly (e.g. reference number, amount, account).
What should I do if none of these points apply?
Please send us a detailed payment confirmation (PDF or screenshot). Make sure that the IBAN and reference number are clearly legible. You can find the contact details in this post.