If you have received an invoice from Powerpay without having ordered anything yourself, there may be several reasons for this:
Order placed by another person in your household
In many cases, the order was placed by another person in the same household without you being directly aware of it. Please first check with your family to see if someone else, e.g. a family member, placed the order.
Powerpay as an external billing partner
Sometimes it is not immediately apparent that Powerpay handles billing for a particular online shop. Please check the invoice. The name of the retailer is listed next to the respective order item. You can contact the retailer directly to clarify the details of the order.
I definitely did not order anything, what should I do?
If you are certain that there is no valid order, this could be a case of identity theft. In this case, we ask you to take the following steps:
- Report the incident to the police, either in person or online.
- Send us a copy (duplicate) of the report so that we can cancel the invoice.
You can find our contact details in this article.
Can the invoice be cancelled without reporting it to the police?
No, cancellation without an official report is not possible. Without a report, the outstanding amount will remain and will continue to be invoiced.