POWERPAY

POWERPAY

• Who is POWERPAY?
• How can I contact you?
• What is the self-service platform and what features does it offer?
• Can I see which merchants work with Powerpay?

Order

• How does purchasing on account with Powerpay work?
• Why purchase is not possible?
• What happens if I return my order?
• How can I find out the status of my order, delivery or return?
• I have received an invoice, but my order has not yet arrived. What should I do?

Invoice

• Why did I receive an invoice for a very small amount?
• Where can I find the bank details for my payment?
• I require a VAT-compliant invoice. Where can I request one?
• I would like to request a payment reminder suspension. How do I proceed?
• Why did I receive an invoice even though I didn't order anything?
• How and when will I receive my POWERPAY invoice?

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Account

• How can I view my account?
• Who can access my account?
• Can I transfer my account to another person?
• My personal details have changed. How can I update them?
• What is my limit and how is it calculated?
• I have an entry in the ZEK register and have questions about it. Who can I contact?

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General Terms and Conditions (GTC)

• Where do I find the Terms & Conditions?
• How can I exercise my rights under the Data Protection Act (DSG)?