POWERPAY

POWERPAY

• Who is POWERPAY?

Delivery

• I have a question regarding my order/warranty/return.
• What happens if I return my order?
• I am not satisfied with the product.
• When do I get my order?

Invoice

• Why purchase is not possible?
• I don't agree with or question the invoice I received. How do I proceed?
• How and when will I receive my POWERPAY invoice?
• I want to purchase products online by invoice. How should I proceed?
• When does the POWERPAY invoice need to be paid?
• I have returned one of several products from my order. Will my invoice change?

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Account

• Where can I view my bank statement?
• I have moved, how do I update my address?
• I have fully cancelled my order or made use of my right of return. When will I receive my refund?
• When will I be charged a reminder fee and how much is it?

General Terms and Conditions (GTC)

• How can I assert my rights under the Swiss Data Protection Act (DSG)?
• Where do I find the Terms & Conditions?